Support

We understand that the Credit Card industry is a competitive environment and that the partner you select now to process your credit cards will help determine your future success; and we hope the decision to join MeritCard is an easy one.  

We look forward to assisting you in any way we can.  From our 24 hour 7 day a week support through either our Customer Service Department or our Terminal Support Helpdesk. Please feel free to use these numbers to let us help you.

Customer Service – 1-866-597-5721

365 days – 24 hours

Will answer your questions regarding bank account, batches and/or statements. You will need to be able to supply your merchant number to the operator. If the operator is unable to answer your questions, they will open a ticket which will be routed to our Service Team for a resolution.       

Terminal Helpdesk – 1-800-228-0210

365 days – 24 hours

Again you will need to supply your merchant number to the representative. The terminal Helpdesk will assist with terminal downloads, partial downloads and troubleshooting of your POS equipment. 

MeritCard Direct – 1-877-39-MERIT (63748)

Please use this number to escalate any Customer Service or Helpdesk issue, or just to say “hello”. The hours of operation for this number are 7:00 AM CST until 6:00 PM CST. Our email address for these items is Support@MeritCard.com.

Please feel free to fax us a request to review your statements, make changes to your account or update your file.

Merchant Reporting – www.emerchantview.com